Last updated: 4/18/2025
This Comprehensive Privacy Policy ('Policy') describes how ContentAI ('we', 'our', or 'the Company') collects, uses, processes, discloses, shares, transfers, and protects your personal information. This Policy applies to all users of our services, including but not limited to, our website, mobile applications, platforms, and any other service that links to this Policy (collectively, the 'Services'). By using our Services, you agree to the practices described in this Policy.
2.1 Information provided directly by you: This includes, but is not limited to, your name, email address, phone number, postal address, payment information, content you generate, upload, or otherwise create while using our Services, and any other information you choose to provide. 2.2 Information collected automatically: We collect certain information automatically when you use our Services, including: - Usage and activity data, such as the features you use, the time spent on our Services, and other details about how you interact with our content. - Device information, including device type, operating system, settings, unique identifiers, and mobile network data. - Location data, which may include your precise or approximate location, if permitted. - Log and diagnostic information, including error logs, crash reports, and performance data. 2.3 Information from third parties: We may receive information about you from third parties, including business partners, analytics providers, and social media platforms if you choose to link your account with us.
We use the collected information for the following purposes: 3.1 To provide and improve our Services: This includes personalizing your experience, developing new features, and conducting analysis and testing. 3.2 Communication: To send you updates, security alerts, and support messages related to the Services. 3.3 Marketing and advertising: To send you promotional offers, targeted advertising, and other information we believe may be of interest to you. You can always opt out of receiving these communications. 3.4 Security and protection: To detect, prevent, and address technical issues, security concerns, fraud, and illegal activities. 3.5 Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests. 3.6 Research and development: To conduct research, analysis, and product development, including the creation and use of aggregated and anonymized data.
We process your personal information based on one or more of the following legal bases: 4.1 Performance of a contract: When processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract. 4.2 Consent: When you have given consent to the processing of your personal data for one or more specific purposes. 4.3 Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. 4.4 Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject. 4.5 Public interest: In rare cases, we may process your information for tasks carried out in the public interest or in the exercise of official authority.
We do not sell your personal information. However, we may share your information in the following circumstances: 5.1 With service providers: We share information with trusted service providers who assist us in providing and improving our Services. 5.2 For legal compliance and protection: We may disclose information if we believe in good faith that it is necessary to comply with a legal obligation, protect the safety of any person, address fraud or technical issues, or protect the Company’s rights. 5.3 With your consent: We may share information with third parties when you give us consent to do so. 5.4 Business transfers: If we engage in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. 5.5 Aggregated or de-identified information: We may share information that has been aggregated or de-identified in a way that it can no longer be used to personally identify you.
We implement and maintain appropriate technical, administrative, and physical security measures designed to protect the confidentiality, integrity, and availability of your personal information. These measures include, but are not limited to: 6.1 Encryption of data in transit and at rest using industry-standard encryption protocols. 6.2 Restricted access to personal information based on a need-to-know basis and protected by robust access controls. 6.3 Continuous monitoring of our systems to detect and prevent unauthorized access. 6.4 Information security training programs for our employees and contractors. 6.5 Periodic risk assessments and audits of our systems and processes. However, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information. You play a critical role in protecting your personal information by maintaining the confidentiality of any authentication credentials associated with the use of our Services.
Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include: 7.1 Right of access: You may request a copy of the personal information we hold about you. 7.2 Right of rectification: You may request that we correct inaccurate or incomplete personal information. 7.3 Right of erasure: In certain circumstances, you may request that we delete your personal information. 7.4 Right to restrict processing: You may request that we restrict the processing of your personal information in certain circumstances. 7.5 Right to data portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format. 7.6 Right to object: You may object to the processing of your personal information in certain circumstances. 7.7 Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. To exercise these rights, please contact us using the information provided at the end of this Policy. Please note that these rights may be subject to certain limitations and exceptions under applicable law.
We retain your personal information for as long as necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: 8.1 The duration of our ongoing relationship with you and the provision of our Services. 8.2 Whether there is a legal obligation to which we are subject. 8.3 Whether retention is advisable in light of our legal position (such as in relation to applicable statutes of limitations, litigation, or regulatory investigations). When it is no longer necessary to retain your personal information, we will securely delete or anonymize it.
We operate globally and may transfer your personal information to countries other than your country of residence. These countries may have data protection laws different from those in your country. When we transfer data internationally, we implement appropriate safeguards to ensure your personal information receives an adequate level of protection, which may include: 9.1 Using contractual agreements approved by relevant data protection authorities (such as the EU Standard Contractual Clauses). 9.2 Certification under data protection frameworks such as the EU-US Privacy Shield or similar frameworks that may become available in the future. 9.3 Implementing binding corporate policies and procedures that ensure a consistent level of data protection across our organization. By using our Services, you consent to these transfers in accordance with this Policy.
We reserve the right to modify this Policy at any time. If we make material changes to this Policy, we will notify you by posting a prominent notice on our Services or by sending you a notification directly. The date of the last modification to this Policy will be indicated at the beginning of the document. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after changes take effect will constitute your acceptance of those changes.
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete such information from our servers as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information provided at the end of this Policy.
We use cookies, web beacons, pixel tags, and other similar technologies to collect information about your activity, browser, and device when you use our Services. A cookie is a small text file stored on your device when you visit a website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which remain on your device until you delete them). We use these technologies for the following purposes: 12.1 Essential: To operate our Services and maintain security. 12.2 Functional: To remember your preferences and personalize your experience. 12.3 Analytical: To understand how you interact with our Services and improve them. 12.4 Advertising: To display relevant ads and measure their effectiveness. You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our Services.
Our Services may contain links to third-party websites or services that we do not operate. We have no control over, and are not responsible for, the content, privacy policies, or practices of third-party sites or services. We encourage you to review the privacy policies of any site you visit.
We regularly review our compliance with this Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve directly with our users.
If you have questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact us at: support@contentai.site